Terms Of Use

1. Definitions

In these Terms of Service, the following words and expression shall have the following meanings unless the context otherwise requires:

1. Account: means your account duly registered with STEAMGATEWAY.COM to facilitate you using the Services available on the Platform (or any of them);
2. Buyer: means a person who purchases items on the Platform;
3. Gift Card: means an electronic gift card purchased on any of the Platform which contains a stored value available for redemption on the Platform;
4. CD-Key: means an electronic key which is used to activate a video game;
5. Items: means the goods and services listed by you for sale on the Platform and “Item” shall mean any one of them;
6. Parties: means collectively, STEAMGATEWAY.COM and you and “Party” shall mean any one of them;
7. Services: means the services provided by STEAMGATEWAY.COM on the Platform, including, without limitation, reselling and retailing online games and related merchandises, games publishing, online marketplace for sale of Items, subject to the conditions in these Terms of Service;
8. Purchased Item: means your item listed on the Platform purchased by the Buyer;
9. STEAMGATEWAY.COM Credits: means the electronic credit value available in the Account at any time;
10. Terms of Service: means these Terms of Service governing the use of the Services by you as may be amended at any time and from time to time as and when STEAMGATEWAY.COM shall in its absolute discretion deems necessary and shall include: (i) any rules, procedures, Terms of Service for products, services or facilities, as determined by STEAMGATEWAY.COM from time to time; and (ii) any documents, directives, correspondence and agreements referred to in these Terms of Service and forming a part hereof, together with any amendments made at any time or from time to time to any of the foregoing; and
11. Virtual Items: means collectively, virtual in-game items and virtual currency, including, without limitation, virtual coins, tokens or points acquired in the course of playing games on the Platform.

2. Licence to Use

In consideration of you agreeing to these Terms of Service and your continuing observance and compliance of these Terms of Service, STEAMGATEWAY.COM hereby grants you a non-exclusive, non-transferable license to access the Platform and use the Services upon the terms and subject to the conditions stated herein.

3. Representations and Warranties

Each time when you access the Platform (or any of them), you irrevocably and unconditionally represent and warrants that: you are above 13 years old. Should you be less than 13 years old, your parents are aware and have consented to you accessing the Platform and using the Services;

1. your personal information and the documentation submitted in this respect, including, without limitation, your full name, telephone number, correspondence address and email address, are true and accurate. You shall forthwith notify us in writing of any changes in your personal information;
2. you shall keep the password to the Account secure and confidential. You shall not at any time and under any circumstances reveal or disclose your password to the Account to any unauthorized party and shall take all steps to prevent the disclosure of the password to the Account to any unauthorized party;
3. save as otherwise permitted by STEAMGATEWAY.COM, you shall not, directly or indirectly, use the Services for any commercial purposes;
4. you shall not use the Platform or the Services (or any of them) to conduct any fraudulent, immoral or illegal activities or such activities that may infringe the intellectual property rights of third parties;
5. you shall not use any intellectual property belonging to STEAMGATEWAY.COM or any publishers listed on the Platform, including, without limitation, trademarks or trade names, whether registered or not, without the prior written consent of STEAMGATEWAY.COM; and
6. you shall not be disruptive, be offensive or be a nuisance in any manner whatsoever to other users of the Platform or the employees of STEAMGATEWAY.COM.
7. you shall not directly or indirectly recruit and/or poach any customers obtained from the usage of the Platform

4. Use of Services

1. You shall procure, at your own costs and expenses, the requisite equipment and software to connect and access the Platform and the ensuing use of the Services. You shall bear all charges and fees imposed by third parties in relation to and in connection with you connecting your equipment to the Platform (or any of them)
2. It is your primary responsibility to ensure that you are acquainted with the guidelines and procedures for the use of the Services that STEAMGATEWAY.COM may issue from time to time. STEAMGATEWAY.COM shall not be liable for any errors, losses or damages caused by your use of the Services.
3. It is your responsibility to secure the information of your Account. Any notification or confirmation received by STEAMGATEWAY.COM from your Account shall be deemed to have been issued by you notwithstanding that such notification or confirmation may have been issued by a third party, whether authorized or otherwise, and you shall be bound by such notification or confirmation.
4. STEAMGATEWAY.COM shall not be liable for acting on the notification or confirmation sent through your Account. STEAMGATEWAY.COM shall not be obliged to investigate the authenticity or authority of persons effecting the notification or confirmation or verify the completeness of such notification or confirmation. Such notification or confirmation shall be deemed irrevocable and binding on you upon receipt by STEAMGATEWAY.COM notwithstanding any error, fraud, forgery and lack of clarity or misunderstanding in respect of the terms of such notification or confirmation. You shall immediately notify
5. STEAMGATEWAY.COM upon receipt of incomplete, garbled or inaccurate data or information from STEAMGATEWAY.COM. You shall also immediately notify STEAMGATEWAY.COM upon receipt of any data or information which is not intended for you and you shall delete such data or information from your Account.
6. You acknowledge and agree that STEAMGATEWAY.COM may at its absolute discretion refuse or permit you to use the Services without giving any reason or notice thereof.
7. Unless otherwise permitted by STEAMGATEWAY.COM in writing, you shall not upload, post, email transmit or otherwise make available any unauthorized or illegal activities on the Platform or directly to other users of the Platform.
8. You shall not upload, post, email, transmit or in any other manner whatsoever make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunication equipment, including, without limitation, the Platform.
9. You irrevocably and unconditionally allow and permit STEAMGATEWAY.COM to send to your Account updates on services and events offered or provided by STEAMGATEWAY.COM.

5. Virtual Items

1. All Virtual Items reflected in the Account are not actually owned by you.
2. You merely have a license to use the Virtual Items on the Platform (or any of them) in accordance with such terms as STEAMGATEWAY.COM may impose from time to time.
3. The value of the Virtual Items reflected in the Account does not represent any credit value in real currency. The Virtual Items cannot be exchanged for real cash.
4. Unless otherwise permitted by STEAMGATEWAY.COM in writing, you are prohibited from selling, transferring or otherwise dispose of the Virtual Items to any other persons, whether within or outside the confines of the Platform (or any of them).

6. Payment

1. You may pay for the Services in such currency that is available on the Platform in accordance with the prevailing exchange rate determined by STEAMGATEWAY.COM at its absolute discretion.
2. You shall be solely liable to make payments and applicable taxes, if any, in relation to and in connection with the usage of the Services (or any of them) through the Account.
3. STEAMGATEWAY.COM shall have the absolute discretion to cancel any payment request made by you without assigning any reasons whatsoever.
4. STEAMGATEWAY.COM shall be entitled to vary or modify or remove the modes of payment available on the Platform (or any of them) at any time without prior notice to you.

7. Availability of Services

1. The Services are usually available on a daily basis unless otherwise specified herein.
2. There may be certain times that the Services may not be available due to maintenance or malfunction of the Platform or such other reasons beyond the control of STEAMGATEWAY.COM. STEAMGATEWAY.COM makes no warranty that the Services will be available at the times stated herein.
3. Unless otherwise provided in these Terms of Service, STEAMGATEWAY.COM shall be entitled at its absolute discretion, without notice to you, to change the procedures, the mode of operation of the Services at any time and from time to time for any reason whatsoever.
4. Notwithstanding any provisions to the contrary in these Terms of Service, STEAMGATEWAY.COM shall be entitled to:
5. immediately terminate, discontinue, withdraw or suspend your use of the Services without notice; or
6. impose conditions or restrictions on your use of the Service without notice.

8. STEAMGATEWAY.COM Store Credit

1. You must maintain sufficient STEAMGATEWAY.COM Credits in the Account before you use the Services.
2. STEAMGATEWAY.COM Credits can be topped-up in the Account through the payment methods listed on the Platform.
3. STEAMGATEWAY.COM Credits can be used to purchase any of the Services or Items.
4. If there are insufficient STEAMGATEWAY.COM Credits when you purchase any of the Services, STEAMGATEWAY.COM shall have the absolute discretion to either:
   1. reject or suspend the transaction; or
   2. require you to pay the shortfall through any of the other methods of payment available on the Platform.
5. STEAMGATEWAY.COM shall, as and when it deems fit, amend, modify, remove or add any STEAMGATEWAY.COM Credits or STEAMGATEWAY.COM Credits account without prior notice to you

9. Gift Card

1. Each Gift Card must be redeemed in a single transaction by purchasing any Services on any of the Platform. If the transaction value is more than the Gift Card value, such Gift Card value in excess of the transaction value will be credited into the Account as STEAMGATEWAY.COM Credits. If the transaction value is more than the Gift Card value, you are required to settle the shortfall with the STEAMGATEWAY.COM Credits available in the Account or such methods of payment available on the Platform.
2. Each Gift Card is not transferable and cannot be exchanged with cash.
3. STEAMGATEWAY.COM shall not be liable for any Gift Card that is stolen, misplaced or misused without authorization. For the avoidance of doubt, STEAMGATEWAY.COM shall not be obliged to enquire or verify at the redemption of the Gift Card, if such Gift Card has been properly obtained.
4. Notwithstanding, if STEAMGATEWAY.COM has any doubts as to the authenticity of a Gift Card, STEAMGATEWAY.COM shall have the absolute discretion to withhold, suspend or cancel such Gift Card without any prior reference to you.
5. Each Gift Card shall be subject to such further rules and regulations as STEAMGATEWAY.COM may introduce at any time or from time to time.
6. Each Gift Card shall automatically expire on the last day of the second (2nd) year from the day when that Gift Card was first purchased or such other timeframe as STEAMGATEWAY.COM may determine, without prior notice given by STEAMGATEWAY.COM.

10. Limitation on Liability

You agree and confirm that you shall not hold STEAMGATEWAY.COM, its employees, agents or licensees, liable for any special, incidental or consequential damages arising out of and in relation to the Services or these Terms of Service.

11. Intellectual Property Rights

All copyrights, trademarks, service marks belong to the corresponding owners/publishers/developers and STEAMGATEWAY.COM is not related or associated to any of the said owners/publishers in any respect. All services offered on the Platform are offered by STEAMGATEWAY.COM, not the owners/publishers/developers.

12. Reliability of Platform

1. You are aware that all transactions conducted on the Platform are through telecommunication and data network.
2. You are fully aware that your receipt of the notification from STEAMGATEWAY.COM and vice versa may be delayed or prevented by factors affecting the relevant service providers and other relevant parties. You accept that STEAMGATEWAY.COM cannot guarantee the prompt delivery of such notification or confirmation.
3. You acknowledge and confirm that you shall take all steps and measures to check and verify the transaction history of your Account.

13. Account

1. You shall immediately notify STEAMGATEWAY.COM if you are aware or believe your Account has been hacked or compromised.
2. You shall be liable for all transactions conducted through your Account at any time prior to the receipt by STEAMGATEWAY.COM of your notification.

14. Disclosure of Information

1. STEAMGATEWAY.COM shall be entitled and you irrevocably and unconditionally consents and authorizes STEAMGATEWAY.COM to the extent permitted by law, to disclose or release any information pertaining to you or your transactions through the Platform to such extent that STEAMGATEWAY.COM may at its absolute discretion deem fit to:
   1. such persons as STEAMGATEWAY.COM may be required to disclose under the applicable law;
   2. such other persons or entity pursuant to any governmental directive or order of the court; or
   3. any other party whomsoever as STEAMGATEWAY.COM deems fit.
2. STEAMGATEWAY.COM will not disclose your personal information to any other party without prior notification to you.

15. Applicable Laws and Regulations

1. Your use of the Services shall be governed by the jurisdiction where the contracting entity of STEAMGATEWAY.COM is domiciled.
2. Where required, you shall obtain the approval or consent or permission of the relevant regulatory authorities prior to using the Services.
3. For cross-border transactions, you shall not violate the laws existing in the countries involved in the transaction.
4. You shall fully indemnify, defend and hold STEAMGATEWAY.COM and its related corporations harmless from and against any and all suits, actions, judgements, damages, costs, losses, expenses (including legal fees on a solicitors and client basis) and other liabilities arising from a breach or contravention or non-compliance with any provision.

16. Suspension, Termination, Cancellation of Services

1. The Services (or any part thereof) may be cancelled by STEAMGATEWAY.COM at any time without prior notice to you. After cancellation, the Services (or any part thereof) may be reinstated in such manner and on such Terms of Service as STEAMGATEWAY.COM may at its absolute discretion determine.
2. STEAMGATEWAY.COM reserves the right at all times to suspend or block access to and use of the Services (or any part thereof) for any reason whatsoever and for any length of time and upon any conditions that STEAMGATEWAY.COM may at its absolute discretion determine.
3. Upon cancellation or termination of the Services (or any part thereof):
   1. all rights granted to you hereunder shall immediately terminate and shall revert to STEAMGATEWAY.COM;
   2. you shall immediately pay to STEAMGATEWAY.COM all outstanding fees and charges due and owing to STEAMGATEWAY.COM;
   3. STEAMGATEWAY.COM may at its absolute discretion, decide not to act on any request received by STEAMGATEWAY.COM after the effective date of termination;
   4. STEAMGATEWAY.COM may at its absolute discretion, decide not to act on any confirmation or request received by STEAMGATEWAY.COM between the date of notice is given to you and the effective date of termination (if there is a lapse of time between the two dates); and
   5. you hereby irrevocably and unconditionally authorizes STEAMGATEWAY.COM to deduct all money due and owing by you to STEAMGATEWAY.COM (if any) from the moneys that are payable by STEAMGATEWAY.COM to you in respect of the delivered Purchased Items.

17. Variation

1. These Terms of Service may be modified, added to, deleted or varied by STEAMGATEWAY.COM by way of posting on the Platform or in any such other manner as STEAMGATEWAY.COM may in its absolute discretion determine.
2. You agree that continued use of the Services shall constitute your acceptance of these Terms of Service (as modified and varied from time to time).

18. Return Policy

Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code, Game Key purchased into your account is neither refundable nor exchangeable.

Disclaimer:

Softpin

1. Does not include manuals, Installation CDs, box, physical card or other physical elements.
2. You will be able to view your code(s) in your order history page after the completion of your order.
3. Refund on pre-order item is available 2 weeks prior to product release. This does not apply to pre-order of CD Game Key.
4. Once you have completed the purchase for any Pre-Order, CD Key, Time Card, Game Expansion, Game Point, Prepaid Card, Trial/Beta/Item Code, Game Key from STEAMGATEWAY.COM.PK, this would mean you agree that all information you have entered are accurate and correct.
5. Any purchase of Pre-Order, CD Key, Time Card, Expansion, Game Point, Prepaid Card, Trial/Beta/Item Code, Game Key from STEAMGATEWAY.COM.PK are non-refundable, non-transferable, and not exchangeable once sold.
6. STEAMGATEWAY.COM reserves the right to amend any of the terms and conditions above without prior notice.

Direct Top Up

1. Please read the product description thoroughly and confirm that the game name, server, game user id, character name, account name and the amount purchased, i.e. information, are correct.
2. STEAMGATEWAY.COM assumes no liability for wrong purchases made by the customer due to negligence and/or false/wrong information provided, which may result in damages/ losses/wrong top up. By purchasing any products from STEAMGATEWAY.COM, the customer understands, acknowledges and accepts this release of liability.
3. If you encounter any difficulties, please do not hesitate to contact our email support for further assistance.

19. Refund and Exchange Policy & Disclaimer

STEAMGATEWAY.COM shall not be held responsible for the loss or damage of the Gift Card and any of the losses or damages suffered by the holder of the Gift Card that arise from or in connection with the loss or damage of the Gift Card.

Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Prepaid Card, Trial/Beta/Item Code, Game Key purchased into the customer’s account is neither refundable nor exchangeable.

However, refund or exchange request in exceptional cases will be considered if the goods bought-in in any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Prepaid Card, Trial/Beta/Item Code, Game Key is deemed invalid.

The customer is required to submit a request to STEAMGATEWAY.COM on an invalid Gift Card/Game Card. Failure to do so will automatically forfeit the customer’s right to make any refund or exchange.

STEAMGATEWAY.COM reserves the right to amend any of the terms and conditions above without prior notice.